The internet is a shopping centre.
The search engine is the building itself; a liminal space, designed to direct you from one store to another. The hallways should be intuitive to navigate and pleasant to look at, just as your browser should possess both good UX and UI. Websites are the various stalls and stores; each uniquely tailored to provide a specific experience, each containing experts to answer any questions the customer might have about their services. The role of the shopping centre and its staff is to direct the customer to the best store as quickly as efficiently as possible; that is to say, the less time spent in the shopping centre rather than the stores, the better.
The same philosophy used to apply to the search engine. Historically, spending a significant amount of time on your browser without visiting a site signalled that the user was not navigating it correctly. This was demonstrative of a poor web browser, and poor web browsers are unlikely to retain a strong user base.
But we now live in the world of AI Overviews, deftly plucking the baton from the hands of featured snippets to continue its race across Google. Instead of prompting users to explore a range of sites, they are instead attempting to provide a full experience in-browser.
Through AI, browsers are taking the control away from the website. Browsers no longer need websites specifically tailored to customer queries when they possess a LLM which can adapt to any query (those LLMs fed by the plethora of tailored content, of course).
So what does this mean for PPC? Many of the results are obvious. As users are finding answers to their questions without having to visit a website, there has been a significant increase in no-click searches. Users enter and leave their session without ever visiting a website, and what was historically considered a sign of failure for a browser is now demonstrative of a successful AI Overview.
Such searches lead to a decrease in the number of clicks, reducing supply and increasing demand for those remaining. As a PPC Marketer, my own accounts have seen a 15% increase in average CPC over the previous five years, whilst Adthena’s assessment of how click-through-rate can drop by 8-12 percentage points when an AI overview appears alongside (and in almost all cases, above) paid ads aligns perfectly with my experience. The knock-on effect to campaign performance can be damning. High impressions and low clicks result in abysmal CTR, giving the impression that campaigns are failing to find the right audience. In reality, that audience simply does not need the website in the same way it used to.




