A lead is anyone (person or business) who has shown interest in your offerings. This interest can be expressed in various ways, such as filling out a contact form, signing up to a newsletter, or downloading a brochure/document etc. However it’s important to note that leads vary in quality, some are more likely to convert into customers than others.
There are four main types of leads
Marketing Qualified Lead (MQL): Shows interest through marketing interactions like downloading a resource, webinar attendance or filling out a form.
Sales Qualified Lead (SQL): These leads are vetted by sales and considered ready for direct sales engagement. They tend to demonstrate stronger intent to purchase and often match the characteristics of an ideal customer.
Product Qualified Lead (PQL): These leads have used a product, often through a free trial, showing interest in converting to a paying customer.
Service Qualified Lead: Engages with service offerings, like consultations or requests for additional information.